Evaluating The Usability Of Enterprise Resource Planning System On Academic Service Delivery At Masinde Muliro University Of Science And Technology, Kenya

Abstract

The ERP (Enterprise Resource Planning) It has been used for a long time at private higher education institutions as well as had a big influence on the management of finances and accounting, exams, accommodations and hostels, libraries, shops and procurement, and catering. Masinde Muliro University of Science and Technology has been experiencing problems with the ERP System installation since 2012. These problems have been mostly related to service delays caused by malfunctioning queuing systems or network delays, which have angered professors, students, and other staff members. Due to the low performance of the institution as a result, the study looked at how well Masinde Muliro University of Science and Technology's enterprise resource planning system functions in terms of providing academic services. The study's goal was to determine how well the business resource planning system (ERP) functionsed in relation to academic delivery of services at MMUST, Kenya. Specifically, the study set out to determine how well the ERP system functionsed in relation to navigation, how well it functionsed in relation to presentation, how well it functionsed in relation to security, and how well it functioned in relation to user learnability for academic service delivery. The Logistic Regression model, resource-based theory, and systems theory served as the study's guiding principles. The design of the case study was descriptive. 5226 responses, or 10 department heads, 37 technical staff members, and 5179 students, were the target population. The interview schedule and questionnaire were employed as tools for gathering data. Purposive sampling and stratified random sampling were employed. Using Krejc Morgan's table e (1970), the study determined that 408 respondents would make up the sample size. Self-administered structured questionnaires were used to gather data. By contacting the supervisor, the validity of the instruments was checked in order to improve the trustworthiness of the data. Pre-testing the tool at the University of Eldoret, where 44 questions were completed by faculty and students, helped to ensure reliability. Using Cronbach's alpha coefficient, it was determined if the instrument satisfied the 0.7 or higher requirement. Using SPSS version 2.3, data were examined using both descriptive and inferential statistics. The study aimed to examine the extent to which these usability factors impact academic service delivery. Results based on the model, logistic regression, is: System navigation satisfaction (-0.0889), system presentation satisfaction (0.1169), security satisfaction (0.0451) and user knowledge satisfaction (0.0592). Together, these factors lead to the conclusion that Masinde Muliro University of Science and Technology's academic service delivery is greatly impacted by the enterprise resource planning system. This implies that the management of Masinde Muliro University of Science and Technology should pay high premiums in strategically implementing and potentiating ERP to galvanize effective delivery of academic services.