A Context Based E-Government Implementation Framework For County Governments: A Case Of Selected County Governments In Kenya

Abstract

Successful e-government implementation at county governments can potentially improve efficiency and effectiveness of internal administration within government, to re-locate government service from government offices to locations closer to the citizens hence fastening access to government services. However, its implementation in economically and technologically transitioning countries such as Kenya has remained problematic as majority of e-government projects end as a failure. This study aimed at addressing this problem by critically examining the usage of the existing models, factors for successful implementation hence establishing the requirements for successful e-government implementation. This informed the formulation and development of a context based framework for e-government implementation in county governments in Kenya that took account of the unique contextual characteristics and experiences at the county units of government in Kenya. Mixed method approach that combined both qualitative and quantitative data was adopted. A field study based on a target population of 10,000 and a sample size of 200 respondents was used to gather information on e-government. The respondents were selected from five (5) counties which were Uasin Gishu, Kisii, Machakos, Makueni and Nairobi Counties. Descriptive statistics which included frequencies, regression and correlation were to answer the research questions in line with the objectives. The developed framework will guide and aid successful development and implementation of ICT projects at the county governments in Kenya.