Effects of Cybersecurity on Selected Mobile Phone Payment System in Nairobi Central Business District

Abstract

ABSTRACT The aim of this study was to examine the effects of cybersecurity on selected mobile phone money payment system in Nairobi Central Business District. The objectives were to investigate how electronic payments are effected using the mobile phone money payment system, establish how mobile phone payment systems are secured, as well as investigate what kind of challenges there are in the implementation of secure mobile phone payment systems. A review of relevant literature was explored regarding mobile phone payment systems in both developed and developing countries. A modified Technological Acceptance Model for mobile services was adopted and used in the study. The study collected data from a sample size of 111 respondents characterized into three; the mobile phone user, the mobile phone money merchant and the mobile phone service provider. A purposive sampling procedure was employed to collected data from the mobile phone service provider; Safaricom where 11 respondents participated in the study. A proportionate stratified random sampling procedure on the other hand was used where 100 respondents were equally divided among mobile phone users and mobile phone money merchants. Data was tabulated and analyzed using frequency distributions, descriptive statistics, weighted means, and regression models. From the findings, it was observed that there is a lack of sufficient awareness education and information on the use and existence of mobile phone money services, those who know about it majorly use it as a money transfer service (sending and receiving money) from one mobile phone user to another. Only a few respondents actually use the service to effect core business transactions (paying bills and buying of goods and service).

ABSTRACT The aim of this study was to examine the effects of cybersecurity on selected mobile phone money payment system in Nairobi Central Business District. The objectives were to investigate how electronic payments are effected using the mobile phone money payment system, establish how mobile phone payment systems are secured, as well as investigate what kind of challenges there are in the implementation of secure mobile phone payment systems. A review of relevant literature was explored regarding mobile phone payment systems in both developed and developing countries. A modified Technological Acceptance Model for mobile services was adopted and used in the study. The study collected data from a sample size of 111 respondents characterized into three; the mobile phone user, the mobile phone money merchant and the mobile phone service provider. A purposive sampling procedure was employed to collected data from the mobile phone service provider; Safaricom where 11 respondents participated in the study. A proportionate stratified random sampling procedure on the other hand was used where 100 respondents were equally divided among mobile phone users and mobile phone money merchants. Data was tabulated and analyzed using frequency distributions, descriptive statistics, weighted means, and regression models. From the findings, it was observed that there is a lack of sufficient awareness education and information on the use and existence of mobile phone money services, those who know about it majorly use it as a money transfer service (sending and receiving money) from one mobile phone user to another. Only a few respondents actually use the service to effect core business transactions (paying bills and buying of goods and service).

ABSTRACT The aim of this study was to examine the effects of cybersecurity on selected mobile phone money payment system in Nairobi Central Business District. The objectives were to investigate how electronic payments are effected using the mobile phone money payment system, establish how mobile phone payment systems are secured, as well as investigate what kind of challenges there are in the implementation of secure mobile phone payment systems. A review of relevant literature was explored regarding mobile phone payment systems in both developed and developing countries. A modified Technological Acceptance Model for mobile services was adopted and used in the study. The study collected data from a sample size of 111 respondents characterized into three; the mobile phone user, the mobile phone money merchant and the mobile phone service provider. A purposive sampling procedure was employed to collected data from the mobile phone service provider; Safaricom where 11 respondents participated in the study. A proportionate stratified random sampling procedure on the other hand was used where 100 respondents were equally divided among mobile phone users and mobile phone money merchants. Data was tabulated and analyzed using frequency distributions, descriptive statistics, weighted means, and regression models. From the findings, it was observed that there is a lack of sufficient awareness education and information on the use and existence of mobile phone money services, those who know about it majorly use it as a money transfer service (sending and receiving money) from one mobile phone user to another. Only a few respondents actually use the service to effect core business transactions (paying bills and buying of goods and service).

ABSTRACT The aim of this study was to examine the effects of cybersecurity on selected mobile phone money payment system in Nairobi Central Business District. The objectives were to investigate how electronic payments are effected using the mobile phone money payment system, establish how mobile phone payment systems are secured, as well as investigate what kind of challenges there are in the implementation of secure mobile phone payment systems. A review of relevant literature was explored regarding mobile phone payment systems in both developed and developing countries. A modified Technological Acceptance Model for mobile services was adopted and used in the study. The study collected data from a sample size of 111 respondents characterized into three; the mobile phone user, the mobile phone money merchant and the mobile phone service provider. A purposive sampling procedure was employed to collected data from the mobile phone service provider; Safaricom where 11 respondents participated in the study. A proportionate stratified random sampling procedure on the other hand was used where 100 respondents were equally divided among mobile phone users and mobile phone money merchants. Data was tabulated and analyzed using frequency distributions, descriptive statistics, weighted means, and regression models. From the findings, it was observed that there is a lack of sufficient awareness education and information on the use and existence of mobile phone money services, those who know about it majorly use it as a money transfer service (sending and receiving money) from one mobile phone user to another. Only a few respondents actually use the service to effect core business transactions (paying bills and buying of goods and service).

The aim of this study was to examine the effects of cybersecurity on selected mobile phone money payment system in Nairobi Central Business District. The objectives were to investigate how electronic payments are effected using the mobile phone money payment system, establish how mobile phone payment systems are secured, as well as investigate what kind of challenges there are in the implementation of secure mobile phone payment systems. A review of relevant literature was explored regarding mobile phone payment systems in both developed and developing countries. A modified Technological Acceptance Model for mobile services was adopted and used in the study. The study collected data from a sample size of 111 respondents characterized into three; the mobile phone user, the mobile phone money merchant and the mobile phone service provider. A purposive sampling procedure was employed to collected data from the mobile phone service provider; Safaricom where 11 respondents participated in the study. A proportionate stratified random sampling procedure on the other hand was used where 100 respondents were equally divided among mobile phone users and mobile phone money merchants. Data was tabulated and analyzed using frequency distributions, descriptive statistics, weighted means, and regression models. From the findings, it was observed that there is a lack of sufficient awareness education and information on the use and existence of mobile phone money services, those who know about it majorly use it as a money transfer service (sending and receiving money) from one mobile phone user to another. Only a few respondents actually use the service to effect core business transactions (paying bills and buying of goods and service).