Abstract:
This study investigated the effect of communication practices on employee performance at the Kisii County Government, with
emphasis on how effective information flow influences productivity. A descriptive survey design was adopted, and data were
collected from 364 employees across departments using structured questionnaires, with reliability confirmed through
Cronbach’s alpha values above 0.70. The findings revealed a positive and statistically significant relationship between
communication practices and employee performance. Correlation and regression analyses showed that communication
practices contribute substantially to improved employee outcomes, including better task completion, enhanced work quality,
stronger teamwork, and increased innovation. The regression model indicated that employee engagement practices collectively
explained 53.3% of the variation in employee performance (R2 = 0.533), demonstrating strong explanatory power. Among the
predictors, communication practices ranked second after leadership practices in influencing performance, confirming their
critical role. The results further suggest that clear, timely, and participatory communication enhances role clarity, reduces
workplace misunderstandings, and promotes collaboration among employees. In conclusion, strengthening communication
systems within the Kisii County Government significantly improves employee performance. The study recommends
enhancing internal communication channels and adopting open communication strategies to boost productivity and improve
public service delivery.
