Effects of Communication Practices on Employee Performance of Kisii County Government – Kenya

Abstract

This study investigated the effect of communication practices on employee performance at the Kisii County Government, with emphasis on how effective information flow influences productivity. A descriptive survey design was adopted, and data were collected from 364 employees across departments using structured questionnaires, with reliability confirmed through Cronbach’s alpha values above 0.70. The findings revealed a positive and statistically significant relationship between communication practices and employee performance. Correlation and regression analyses showed that communication practices contribute substantially to improved employee outcomes, including better task completion, enhanced work quality, stronger teamwork, and increased innovation. The regression model indicated that employee engagement practices collectively explained 53.3% of the variation in employee performance (R2 = 0.533), demonstrating strong explanatory power. Among the predictors, communication practices ranked second after leadership practices in influencing performance, confirming their critical role. The results further suggest that clear, timely, and participatory communication enhances role clarity, reduces workplace misunderstandings, and promotes collaboration among employees. In conclusion, strengthening communication systems within the Kisii County Government significantly improves employee performance. The study recommends enhancing internal communication channels and adopting open communication strategies to boost productivity and improve public service delivery.