Abstract:
Academic libraries play a significant role in teaching, learning, and research. Similarly,
collection management is essential for enhancing user satisfaction. This study investigated
the influence of information resources management on user satisfaction among postgraduate
students at Masinde Muliro University of Science and Technology Library. It is imperative
to provide current, easily accessible and diverse information resources in a digital
information age. The study sought to assess collection management on user satisfaction in
MMUST Library and specific objectives on the nature of information resources, collection
management policies, user satisfaction, and collection management challenges. This
research relies on the Five Laws of Documentation conceived by S. R. Ranganathan in 1931.
The study used a descriptive research design with 453 people targeted and a sample of 109
respondents drawn via census and simple random sampling methods. Questionnaires and
interviews were used to gather data and descriptive statistics as well as thematic analysis
were applied to analyze the data. The results showed that the primary goal of the study was
partly attained as it was found that although MMUST Library has a good collection of both
print and electronic resources, user satisfaction is only moderate because of some
deficiencies. Major findings revealed a generally well-qualified and experienced library
staff, leading to quality service provision. The users were highly satisfied with basic
academic resources (books, journals, reference) and print as well as electronic formats.
However, they are highly dissatisfied with access to current textbooks, theses, multimedia
and audio-visual resources. While the library has a clear policy framework, implementation
challenges such as lack of stakeholder engagement, lack of funding and poor digitization
and weeding practices limit its impact. Additionally, it was found that user satisfaction
depends not just on the adequacy of resources but also on accessibility, ICT facilities and
responsiveness of services. The introduction of electronic systems like OPAC, institutional
repository and remote access services to enhance service delivery has been hindered by
factors such as inadequate budget, ICT facilities, staff and awareness of library policies.
This research concludes that while MMUST Library has achieved considerable success in
collection development and digitisation, the current gaps in resource adequacy, accessibility
and policy effectiveness hinder optimal user satisfaction. Thus, a balanced, well-funded and
user-oriented collection policy management is essential for improving user satisfaction and
academic performance.
