Determinants Of ISO 9001 Standard Implementation In Public Institutions As Moderated By Government Regulations: A Survey Of Elgeyo Marakwet County National Government Treasuries

Abstract

This study sought to assess the determinants of ISO 9001 standard implementation in public institutions as moderated by government regulations: a survey of Elgeyo Marakwet County National Government Treasuries. The specific goals were to define the effects of the availability of capital on the implementation of the ISO 9001 standard; to assess the role of corporate leadership in the implementation of the ISO 9001 standard; to examine the role of organizational culture in the implementation of the ISO 9001 standard; and to research the moderating influence of government legislation on the determinants of the ISO 9001 standard. Resource-based view theory (RBV) and the theory of contingency influenced the analysis. It followed a design for survey analysis. The study targeted 158 respondents who were National Treasury employees. 158 participants were chosen using the Census methodology. The data collection techniques were questionnaires. Descriptive statistics (frequencies, tables, mean percentages and standard deviation) and inferential statistics (correlation analysis and hierarchical regressions) were used to interpret the results. The knowledge was described using tables and maps. The results of the study revealed that the availability of funding, corporate leadership and organizational culture were statistically relevant for the adoption of ISO 9001 standards, while the moderating role of government regulations on the ISO 9001 standard determinants was not statistically significant. It is proposed on the basis of the results that national treasuries need to follow improved policies to strengthen the application of the ISO 9001 standard. This may be accomplished by allocating ample capital to institutional programs, offering better leadership that is individual-oriented and centered on the key stakeholders. Other ISO 9001-certified public agencies should adopt measures to ensure that they optimize and increase service delivery quality.