Onuonga, Joshua Omondi; Motari, Yusuf; Omare, Mongare; Momanyi, Charles
(nternational Journal of Economics, Business and Management Research, 2025-05-08)
This study examined the role of service employee empathy on customer satisfaction among
clients of Tier Three banks in Kenya, with a focus on African Banking Corporation Limited. The
study was anchored on the SERVQUAL ...